Customer Service Representative

4 weeks ago


Peterborough, Ontario, Canada Purolator Inc Full time

About the Role

Purolator Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our retail center, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with our drivers, warehouse staff, and account managers to ensure seamless logistics and customer satisfaction.
  • Assist customers with shipping details, account challenges, and other related tasks.
  • Load, scan, log, and call resolution freight, ensuring accuracy and efficiency.
  • Perform cash reconciliation, including deposits and key control.

Requirements

  • 3-12 months customer service experience preferred.
  • 3-12 months retail experience preferred.
  • Ability to lift 70lbs and stand for 3-hour intervals.
  • Excellent communication skills, both written and verbal.
  • Proven track record of personal responsibility and accountability.

Working Conditions

This role is based in a retail center environment, requiring flexibility and adaptability.



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