Customer Service Representative
4 weeks ago
About the Role
Purolator Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our retail center, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with our drivers, warehouse staff, and account managers to ensure seamless logistics and customer satisfaction.
- Assist customers with shipping details, account challenges, and other related tasks.
- Load, scan, log, and call resolution freight, ensuring accuracy and efficiency.
- Perform cash reconciliation, including deposits and key control.
Requirements
- 3-12 months customer service experience preferred.
- 3-12 months retail experience preferred.
- Ability to lift 70lbs and stand for 3-hour intervals.
- Excellent communication skills, both written and verbal.
- Proven track record of personal responsibility and accountability.
Working Conditions
This role is based in a retail center environment, requiring flexibility and adaptability.
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