Service Excellence Coordinator

15 hours ago


Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000
Customer Service Representative Position

We are seeking a dedicated and customer-focused individual to fill the role of Customer Service Representative in our Nepean, Canada office. In this dynamic position, you will provide exceptional support to our customers, addressing their inquiries and resolving any issues they may encounter.

Job Responsibilities:
  • Respond to customer inquiries through phone, email, and chat channels, delivering timely and accurate information.
  • Collaborate with internal teams to resolve customer complaints, ensuring a positive experience for all parties involved.
  • Document interactions and feedback from customers, enabling data-driven insights to enhance service processes.
Requirements:
  • A high school diploma or equivalent; additional education is highly valued.
  • Prior experience in customer-facing roles or related industries.
  • Excellent communication and problem-solving skills, enabling effective collaboration with colleagues and customers.
  • The ability to thrive in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Proficiency in customer service software and tools, enhancing productivity and efficiency.
Salary Information:

Our competitive hourly wage and performance-based bonuses ensure that your hard work and dedication are recognized and rewarded. We also offer a comprehensive health benefits package, providing peace of mind for you and your loved ones.

Benefits:
  • Competitive compensation package, including an estimated $18-$22 per hour, commensurate with experience.
  • A comprehensive health benefits package, supporting your well-being and family's needs.
  • Opportunities for career advancement, empowering you to grow professionally and personally.
  • A supportive work environment that fosters teamwork, open communication, and mutual respect.
  • Employee discounts and perks, further enriching your overall experience.


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