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Front Desk Associate Morning Opener

4 weeks ago

Vancouver, British Columbia, Canada Gold's Gym - British Columbia Full time
Job Title: Front Desk Associate Morning Opener

Job Summary: We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Gold's Gym University Market Place. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our club.

Key Responsibilities:

* Greet members and guests enthusiastically to encourage a positive culture at the club
* Must be available to open 5:45 am
* Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
* Monitor member check-ins to identify delinquent accounts
* Check in all members and guests using the proper registration procedures
* Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
* Promote club events, group fitness classes, and any other in-club events to members and guests
* Efficiently and effectively input and update daily cash reconciliation documents
* Process point of sale items, such as retail and concession sales
* Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed
* Club runs, ensuring club cleanliness is at par

Qualifications:

* Customer service driven with an enthusiastic attitude
* Committed to delivering exceptional customer service and promoting client loyalty
* Have a positive attitude and outstanding, adaptive communication skills
* High school diploma required
* Excellent written and verbal communication skills
* Proficient in Microsoft Office (Word, Outlook, Excel, etc.)
* Knowledge of cash transaction processing procedures

What We Offer:

* Positive, rewarding, and collaborative team environment
* Competitive compensation
* Complimentary home club membership
* Discount on Gold's Gym products and services

Equal Opportunity Employer: Gold's Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/

Thank You: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.