Hotel Front Desk Associate

3 weeks ago


Port Hastings, Nova Scotia, Canada Nova Scotia Ltd. oa HI Port Hawkesbury Full time

Job Title: Hotel Front Desk Associate

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Nova Scotia Ltd. o/a HI Port Hawkesbury. As a Hotel Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • 7 months to less than 1 year of experience in the hospitality industry
  • Permanent employment
  • English as the primary language of work
  • 30 to 40 hours per week


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