Front Desk Associate

4 weeks ago

Port Hastings, Nova Scotia, Canada Hearthstone Inn - Port Hawkesbury Full time

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Hearthstone Inn - Port Hawkesbury. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account the specific needs of each group
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services to guests, including amenities and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and up-to-date information
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
  • Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner
Requirements:
  • 1 year to less than 2 years of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Knowledge of hotel operations and procedures, including front desk software and systems
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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