Front Desk Associate

3 weeks ago

Port Hastings, Nova Scotia, Canada Hearthstone Inn - Port Hawkesbury Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Hearthstone Inn - Port Hawkesbury. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with other departments
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
Requirements
  • 1 year to less than 2 years of experience in a front desk or guest services role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Fluency in English, with the ability to communicate effectively with guests and staff
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

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