IT Support Analyst

6 days ago


Regina, Saskatchewan, Canada Abacus Service Corporation Full time

Company: Abacus Service Corporation

Position: Technical Analyst - Service Desk

Work Arrangement: Hybrid

Overview:
The Technical Analyst role within the IT Service Desk is essential for addressing customer inquiries and issues efficiently. This position is responsible for maintaining and enhancing our troubleshooting documentation, which serves as a vital resource for providing support. The successful candidate will engage with customers through various communication channels to resolve incidents effectively.


Required Qualifications:
  • Completion or progress towards a certificate or diploma in a computing discipline, coupled with 2 to 3 years of experience in customer support, or a suitable combination of education and experience.

Essential Skills:
  • Proficiency with a range of basic software applications.
  • Strong communication and time management abilities.
  • Proven capability and eagerness to learn new technologies.
  • Reliable and dependable work ethic.
  • Experience with maintaining and utilizing a knowledge base.
  • General understanding of computer systems, analytical methods, and ITIL frameworks.

Preferred Qualifications:
  • Bilingual proficiency in English and French.

Key Responsibilities:
  • Actively resolve customer issues by adhering to best practices.
  • Update and maintain troubleshooting documentation as part of the knowledge base.
  • Utilize documentation effectively to provide support.
  • Collaborate with team members to ensure efficient incident resolution.

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