Technical Support Specialist
2 days ago
About the Role:
The Abacus Service Corporation is seeking a skilled Technical Analyst to join our IT Service Desk team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.
Key Responsibilities:
- Resolve customer issues in a timely and efficient manner
- Update troubleshooting documentation in our knowledge base
- Utilize knowledge base documentation to provide support to customers
- Collaborate with the IT service desk team to ensure seamless customer support
Requirements:
- Knowledge of computer systems, analysis techniques, and ITIL processes
- Excellent communication and time management skills
- Demonstrated ability and willingness to learn new tools and technologies
- Dependable and reliable with a strong attention to detail
- Familiarity with updating and using a knowledge base
Preferred Qualifications:
- Bilingual (English and French)
About the Team:
The IT Service Desk team is a dynamic and fast-paced environment that requires strong technical skills and excellent communication abilities. As a Technical Analyst, you will be working closely with the IT service desk team to provide top-notch customer support and resolve technical issues in a timely and efficient manner.
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