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Technical Support Specialist

2 months ago

Regina, Saskatchewan, Canada Abacus Service Corporation Full time

About the Role:

The Abacus Service Corporation is seeking a skilled Technical Analyst to join our IT Service Desk team. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base.

Key Responsibilities:

  • Resolve customer issues in a timely and efficient manner
  • Update troubleshooting documentation in our knowledge base
  • Utilize knowledge base documentation to provide support to customers
  • Collaborate with the IT service desk team to ensure seamless customer support

Requirements:

  • Knowledge of computer systems, analysis techniques, and ITIL processes
  • Excellent communication and time management skills
  • Demonstrated ability and willingness to learn new tools and technologies
  • Dependable and reliable with a strong attention to detail
  • Familiarity with updating and using a knowledge base

Preferred Qualifications:

  • Bilingual (English and French)

About the Team:

The IT Service Desk team is a dynamic and fast-paced environment that requires strong technical skills and excellent communication abilities. As a Technical Analyst, you will be working closely with the IT service desk team to provide top-notch customer support and resolve technical issues in a timely and efficient manner.