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IT Support Specialist

1 month ago

Ottawa, Ontario, Canada Veryk Inc Full time
Job Description:

We are seeking a skilled IT Support Specialist to join our team at Veryk Inc. As an IT Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and software.

Key Responsibilities:

  • Provide technical support via phone, email, or in-person meetings to resolve user issues related to computer hardware, software, and network connectivity.

  • Analyze user problems and implement solutions using troubleshooting techniques, user guides, and technical manuals.

  • Maintain accurate records of user issues, resolutions, and follow-up actions taken to prevent similar issues from occurring in the future.

  • Collaborate with other technical teams to identify and resolve system-wide issues that impact user productivity.

  • Stay up-to-date with the latest technology trends and advancements in the field of IT support to ensure the highest level of service delivery.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • At least 2 years of experience in IT support or a related field.

  • Excellent communication and problem-solving skills.

  • Familiarity with common IT tools and software applications.

  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary of $40,000 per year, based on location.

  • A dynamic and supportive work environment.

  • Ongoing training and professional development opportunities.

  • A chance to work with a talented team of professionals who share your passion for IT.

The estimated salary range for this position is $38,000 - $42,000 per year, depending on location and experience.