Director of Operations and Guest Services

4 days ago


Whistler, British Columbia, Canada Whistler Platinum Full time
About Us

At Whistler Platinum, we strive to go above and beyond in making homeownership easy and our guests' vacations memorable.


Job Summary

The Operations & Guest Experience Manager will play a key role in ensuring smooth operations, problem resolution, and exceptional service delivery in our luxury accommodation company.


Main Responsibilities
  1. Oversee operational departments, including housekeeping, property inspections, guest services, and maintenance.
  2. Monitor daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
  3. Act as Manager on Duty (MOD), serving as the point of contact for all operational needs and issues during assigned shifts.
  4. Lead and support team members in resolving operational challenges, escalating issues to the Director of Operations when necessary.
  5. Collaborate with the Guest Services and Revenue teams to align operational priorities with guest needs and business goals.

Essential Skills
  • Previous leadership experience in operations, hospitality, or property management.
  • Proven ability to manage and motivate teams to achieve high levels of performance.
  • Strong organizational and multitasking skills, with a focus on attention to detail.


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