Director of Operations and Guest Services
4 days ago
At Whistler Platinum, we strive to go above and beyond in making homeownership easy and our guests' vacations memorable.
Job Summary
The Operations & Guest Experience Manager will play a key role in ensuring smooth operations, problem resolution, and exceptional service delivery in our luxury accommodation company.
Main Responsibilities
- Oversee operational departments, including housekeeping, property inspections, guest services, and maintenance.
- Monitor daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
- Act as Manager on Duty (MOD), serving as the point of contact for all operational needs and issues during assigned shifts.
- Lead and support team members in resolving operational challenges, escalating issues to the Director of Operations when necessary.
- Collaborate with the Guest Services and Revenue teams to align operational priorities with guest needs and business goals.
Essential Skills
- Previous leadership experience in operations, hospitality, or property management.
- Proven ability to manage and motivate teams to achieve high levels of performance.
- Strong organizational and multitasking skills, with a focus on attention to detail.
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