Operations Manager

5 days ago


Whistler, British Columbia, Canada Whistler Platinum Full time
Company Overview

Whistler Platinum is a luxury accommodation company that provides homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services.


Job Description

The Operations & Guest Experience Manager plays a key leadership role in overseeing the day-to-day management of operational departments, including housekeeping, property inspections, guest services, and maintenance. This individual ensures smooth operations, problem resolution, and exceptional service delivery.


Key Responsibilities
  • Work closely with the Director of Operations to oversee operational and guest service teams and ensure alignment with company goals.
  • Act as Manager on Duty (MOD), serving as the point of contact for all operational needs and issues during assigned shifts.
  • Monitor the daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
  • Lead and support team members in resolving operational challenges, escalating issues to the Director of Operations when necessary.
  • Conduct regular property checks to ensure properties are guest-ready and adhere to Whistler Platinum's luxury standards.
  • Collaborate with the Guest Services and Revenue teams to align operational priorities with guest needs and business goals.
  • Track and analyze operational performance metrics, providing recommendations for improvement.

Requirements
  • Previous leadership experience in operations, hospitality, or property management.
  • Proven ability to manage and motivate teams to achieve high levels of performance.
  • Strong organizational and multitasking skills, with a focus on attention to detail.
  • Exceptional problem-solving and decision-making abilities, with a calm and professional demeanor.
  • Excellent communication and interpersonal skills, both written and verbal.


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