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Guest Experience Director

2 weeks ago

Whistler, British Columbia, Canada Whistler Platinum Full time

Key Responsibilities

  • Work closely with the Director of Operations to oversee operational teams and ensure alignment with company goals.
  • Act as Manager on Duty (MOD), serving as the point of contact for all operational needs and issues during assigned shifts.
  • Monitor daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
  • Lead and support team members in resolving operational challenges and escalating issues to the Director of Operations when necessary.
  • Conduct regular property checks to ensure properties are guest-ready and adhere to Whistler Platinum's luxury standards.
  • Collaborate with the Guest Services and Revenue teams to align operational priorities with guest needs and business goals.
  • Assist with seasonal projects and initiatives to enhance operational efficiency and property readiness.
  • Track and analyze operational performance metrics and provide recommendations for improvement.
  • Foster a positive and productive team culture by providing coaching, feedback, and support to team members.