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Luxury Property Operations Director
2 weeks ago
At Whistler Platinum, we are seeking a highly skilled Operations & Guest Experience Manager to lead our team in delivering exceptional service and ensuring smooth operations.
**Company Overview:**
We are an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with personalized concierge services. Our mission is to exceed expectations and make homeownership easy while creating memorable vacation experiences for our guests.
**Key Responsibilities:**
- Work closely with the Director of Operations to oversee operational and guest service teams and ensure alignment with company goals.
- Act as Manager on Duty (MOD), serving as the point of contact for all operational needs and issues during assigned shifts.
- Monitor daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
- Lead and support team members in resolving operational challenges, escalating issues to the Director of Operations when necessary.
- Conduct regular property checks to ensure properties are guest-ready and adhere to Whistler Platinum's luxury standards.
**Required Skills and Qualifications:**
- Previous leadership experience in operations, hospitality, or property management.
- Proven ability to manage and motivate teams to achieve high levels of performance.
- Strong organizational and multitasking skills, with a focus on attention to detail.
- Exceptional problem-solving and decision-making abilities, with a calm and professional demeanor.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficient in using property management systems, scheduling tools, and Microsoft Office Suite.
**Benefits:**
- Comprehensive compensation package including competitive wage and extended Health benefits.
- Seasonal Staff Housing available.
- Annual lifestyle spending account for Ski/Snowboard pass or other recreational expenses.
- Fun and supportive work atmosphere, staff socials, and outings.
- Flexible schedule to enjoy the Whistler lifestyle.
- Discounts to experience Whistler activities.
**Why Choose Whistler Platinum?:**
We offer a fun and supportive work atmosphere, flexible schedules, and opportunities for growth and development. If you are a motivated and experienced leader looking for a new challenge, apply today
