Customer Experience Ambassador

2 weeks ago


Clinton, Canada Gateway Casinos Full time

We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Gateway Casinos. As a Customer Experience Ambassador, you will be responsible for providing exceptional service to our guests, ensuring they have an unforgettable experience in our gaming facilities.

Job Overview

This is a part-time opportunity with a competitive salary range of $17.45/hr to $21.81/hr after 1 year, depending on your performance and dedication. We offer a comprehensive benefits package for full-time employees, including a retirement savings plan and family and friends discounts on travel, tech, food, beverage, and fitness.

In this role, you will work closely with our events team to implement on-site events, promotions, and entertainment initiatives that exceed our guests' expectations. You will also provide information on current and upcoming events and promotions, as well as explain and enroll customers in our rewards loyalty program.

To succeed in this position, you will need a minimum one year of experience in a related field, proven high-level customer service skills, and the ability to obtain registration with provincial gaming regulatory bodies.

We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

Key Responsibilities:
  • Meet, greet, and assist guests, answer inquiries, and provide solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in the rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives
Why Work With Us?

At Gateway Casinos, we celebrate and empower our team members who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.



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