Owner Experience Representative

3 weeks ago

Clinton, Canada Libro Credit Union Full time

**Career Opportunity**

**_ Libro is growing - and Libro is hiring. _**

**_Our expansion plans include a series of new hires across the organization. Take a look. _**

**Who We Are**

Imagine working for an organization where every employee and customer is an Owner.

**What Opportunity Awaits?**

As we continue to grow, Libro is on a mission to find a passionately accountable full-time** Owner Experience Representative (OER)** supporting our **Clinton **location**.**
- Build strong relationships through providing a world class experience for all new customer/Owners, tailoring individualized follow up plans and banking solutions designed to encourage engagement and growth of their relationship with Libro.
- Conduct holistic conversations using internal tools to better understand the Owner’s goals, needs, and aspirations.
- Provide proactive outreach to Owners and using referrals and data insights.
- Provide proactive service follow up to Owners to actively grow & maintain relationships.
- Identify Owner cues and refer opportunities to appropriate specialists in order to match the right expertise to the Owner’s identified need(s).
- Have a strong understanding & ability for front line Owner transactions and find opportunities during those interactions to engage in curious conversations to identify life events and deepen relationships.
- Comply with established Libro & regulatory policies, procedures & processes to effectively and accurately serve Owner’s needs.
- Make smart risk decisions that protect our Owners & Libro.
- Have 1 - 3 years’ experience in a customer service environment, preferably previous experience in a financial institution with a strong knowledge of digital banking services and solutions.

**Could this be you?** **Are you ready to join an exciting team at Libro?**
- Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
- Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?

**Some of the ways we show Libro is an outstanding employer**:

- Competitive salaries and employee pension plans.
- Comprehensive benefit package, with all premiums paid for by Libro
- Generous vacation time.
- Employee wellness programs.
- Staff accounts and staff rates on products and services.
- Staff appreciation programs and awards.
- Career development opportunities including tuition assistance.
- Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

**If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you**

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good©.

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