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Customer Service Ambassador

2 months ago

Clinton, Canada Gateway Casinos Full time
About the Role

We are seeking a skilled Customer Service and Guest Experience Specialist to join our team at Gateway Casinos. As a key member of our frontline team, you will be responsible for providing exceptional customer service and ensuring that our guests have an outstanding experience.

Key Responsibilities
  • Meet and greet guests, answer inquiries, and provide solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in the rewards loyalty program
  • Assist in implementing on-site events, promotions and entertainment initiatives
Requirements
  • A minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanour with everyone you meet
Why Work With Us?

Gateway Casinos celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.