Guest Services Ambassador

1 month ago


Clinton, Canada Gateway Casinos Full time
About Us

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Job Overview

We are seeking a Guest Services Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, meeting and greeting guests, answering inquiries, and providing solutions for any concerns.

Responsibilities
  1. Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns.
  2. Provide information on current and upcoming events and promotions.
  3. Explain and enroll customers in the rewards loyalty program.
  4. Assist in implementing on-site events, promotions and entertainment initiatives.
Requirements
  1. A minimum one year of experience in a related field.
  2. Proven high level of customer service.
  3. Organizational, interpersonal, analytical and communication skills.
  4. Intermediate knowledge of computer programs and mathematical skills.
  5. The ability to obtain registration with provincial gaming regulatory body.
  6. Friendly and personable energy and a willingness to go the extra mile for guests.
  7. Excellent communicator who can comfortably talk to guests regarding events and promotions.
  8. Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
  9. Patient, positive demeanour with everyone you meet.


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