Customer Implementation Team Lead

6 days ago


Cambridge, Ontario, Canada MealSuite Full time
About the Role

MealSuite, a leading provider of end-to-end foodservice technology solutions, is seeking a highly skilled Customer Implementation Team Lead to join our team. As a key member of our Implementation team, you will play a critical role in driving optimized business outcomes for our customers throughout the implementation project.

Key Responsibilities
  • Develop and implement best practices to drive optimized business outcomes for customers
  • Support and coach a pod of Implementation Specialists to ensure their success
  • Act as the first point of escalation for implementation projects
  • Monitor key performance indicators (KPIs) to ensure our measures of success are met
  • Collaborate with the Implementation team to ensure all process documentation is up to date
  • Ensure projects are moved to the appropriate phases in a timely manner
  • Ensure project time is tracked appropriately and consistently
  • Support the development and evolution of how the Implementation team leverages customer relationship platforms
Requirements
  • 2+ years of hands-on experience with customer implementation within a SaaS environment
  • Experience delivering training on a highly complex product
  • Proficiency in Microsoft Office Suite or related software
  • Excellent attention to detail and ability to multi-task and adapt to different systems
  • Ability to identify and leverage the strengths of team members
  • Proven ability to create a positive and inclusive work environment
  • Ability to deliver training sessions that are organized and understandable
  • Willingness to travel and have a valid passport and no travel restrictions
About MealSuite

MealSuite is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements.



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