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Team Lead, Customer Implementation Specialist
2 months ago
MealSuite, a leading provider of end-to-end foodservice technology solutions, is seeking a highly skilled Team Lead, Customer Implementation to join our Implementation team. As a key member of our team, you will be responsible for developing and implementing best practices to drive optimized business outcomes for our customers throughout the implementation project.
Key Responsibilities- Implementation Project Management: Oversee the implementation project from start to finish, ensuring timely and successful delivery of our solutions to customers.
- Team Leadership: Lead a team of Implementation Specialists, providing guidance, coaching, and support to ensure they have the necessary skills and knowledge to deliver exceptional results.
- Customer Success: Act as the primary point of contact for customers, ensuring their needs are met and they are satisfied with our solutions.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience and drive business growth.
- Reporting and Analytics: Develop and maintain reports to track key performance indicators (KPIs) and provide insights to stakeholders.
- Collaboration and Communication: Work closely with cross-functional teams, including Sales, Marketing, and Customer Experience, to ensure seamless communication and collaboration.
- 2+ years of experience in customer implementation within a SaaS environment.
- Proven track record of delivering training on complex products and driving business growth.
- Excellent communication and leadership skills, with the ability to motivate and inspire team members.
- Strong analytical and problem-solving skills, with the ability to identify areas for process improvement.
- Proficiency in Microsoft Office Suite or related software.
- Ability to travel up to 2 days a week, with a valid passport and no travel restrictions.
As a Team Lead, Customer Implementation at MealSuite, you will have the opportunity to work with a talented team of professionals, drive business growth, and make a meaningful impact on our customers' success. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
