Senior Project Lead for Global Client Success

2 weeks ago


Ottawa, Ontario, Canada Randstad Canada Full time
Project Manager - Customer Success

We are seeking a seasoned Senior Project Manager to lead the implementation and management of Optical Character Recognition (OCR) solutions for our clients. This role combines project management, client success, and technical expertise, making you the primary point of contact to ensure seamless solution integration and alignment with client objectives.

The ideal candidate will have a strong background in Technology Sales, Account Management, or Pre-Sales, along with 10+ years of IT Project Management experience. In this role, you'll manage full project cycles—from initial implementation to ongoing client engagement—leveraging your expertise to drive client satisfaction and project success.

This position requires occasional international travel and on-site work in Ottawa.

Key Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with clients, ensuring alignment with their goals.
  • Project Planning and Execution: Define scope, timelines, and deliverables; manage resources and budgets; and oversee the entire project lifecycle from initiation to completion.
  • Solution Integration and Technical Oversight: Ensure smooth integration of OCR solutions, collaborating with technical teams and leading testing to meet client and project standards.
  • Risk and Issue Management: Proactively identify, track, and mitigate project risks, ensuring compliance with regulatory and security standards.
  • Documentation and Reporting: Maintain thorough project documentation, track KPIs, and provide regular updates to executive leadership.

We offer a competitive salary range of $100,000 - $140,000 per annum, commensurate with experience.

Benefits include:

  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous retirement savings plan

Randstad Canada is committed to creating an inclusive and accessible workplace for all candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.



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