Digital Operations Specialist

7 days ago


Toronto, Ontario, Canada LVMH Perfumes & Cosmetics Full time
Job Description

We are seeking a highly motivated and detail-oriented Digital Operations Specialist to join our team in Canada. In this full-time contracted role, you will assist with the daily planning and operations of Digital activities for Dior Canada and its website.

This role will serve as a collaborative team member with strong analytical and communication skills, partnering with various Canada, US, and Paris teams. You will be responsible for problem solving quickly and creatively, with minimal supervision. The position will support the continued growth for Dior Canada E-Commerce business to achieve sales objectives and manage Dior image within Canada Dior.com and its CRM platforms.

Key Responsibilities
  • Coordinate with US partners to localize and setup Narvar tracking emails and support with analytics as needed.
  • Collaborate with the CRM Manager on strategy, execution and planning of the trigger, one-shot emails and SMS texts. Provide analysis and reporting to improve ROI and increase client recruitment.
  • Assist in various projects for the Dior.ca team across 2 sites (EN.CA and FR.CA), including the daily QA of sites (i.e. working URLs, videos, images, and content loading as well as new PDPs (product description page) and animations/launches).
  • Collaborate with the E-commerce Tech manager on Master Class programs (Bambuser), follow-up for content (video and copy) edit transcripts; setup, test, and load SRT files, product URLs, site banners, emails, and SMS copy moderation scripts (in French, English).
  • Assist in setup and management of skus in the Product Information Management system, including but not limited to the set-up of Cross-sell, Up-sell, Virtual Try-on, online and offline dates, and pricebooks.
Marketing and Planning
  • Assist the Sr. Director with forecast planning of POSM items and the maintenance of promotional calendar with specific offers.
  • Provide (and collect from cross functional teams) recommendations for copy and images for animations, and site banners; ensure French translation is completed for Dior FR.CA .
About Us

LVMH Perfumes & Cosmetics is part of the LVMH Group, a global leader in luxury goods. From 1946, we embody the spirit of excellence, creativity, and the unique savoir-faire of our creator, Christian Dior. Revolutionizing the codes of French elegance and luxury with our perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.



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