Digital Banking Operations Specialist

4 days ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

We are a dynamic FinTech company, EQ Bank | Equitable Bank, seeking an experienced Digital Banking Operations Specialist to join our team. Our bank is committed to innovation and customer satisfaction.

About Us

As a traditional bank just isn't our thing, we focus on innovating the banking experience for Canadians. With over 50 years of experience and a mandate to drive change in Canadian banking, we have combined assets under management and administration of over $125 billion. Our customers have recognized our EQ Bank digital platform as one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Salary

The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.

Job Description

The Digital Banking Operations Specialist will be responsible for various functions within the Digital Banking group, including client onboarding, problem resolution, customer communication, processing of transactions, and data input. This role requires strong computer skills, excellent oral/written communication, relationship management, and time management skills.

Key Responsibilities:
  • Promptly respond to client inquiries received from the Contact Centre, Fraud Group or directly from clients.
  • Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner.
  • Rapidly triage and escalate complex issues to management for resolution.
  • Input the deposit details accurately into the banking system.
  • Transfer-In and Transfer-Out requests for Registered Retirement Savings Plan (RRSP) & Tax-free savings account (TFSA).
Requirements

To be successful in this role, you must have:

  • Strong computer skills; Excellent oral/written communication, relationship management, and time management skills.
  • Able to operate effectively within a fast-paced environment with tight time frames closely scrutinized by Senior/Executive Management.
  • Product knowledge of Deposit & Registered products would be an asset.
  • Proficient computer skills including MS Office.
  • Able to work occasional weekend/holiday/evening hours, and may be required to be on call.
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life, and disability benefits, as well as a generous vacation policy and personal days.

Why Choose Us?

We are deeply committed to inclusion and diversity. If you're passionate about creating a new kind of banking experience, we'd love to hear from you



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