Hotel Operations Director

2 weeks ago


Dawson Creek, Canada Ramada By Wyndham Dawson Creek Full time
Job Description

We are seeking an experienced Hotel Operations Director to join our team at Ramada By Wyndham Dawson Creek.

Responsibilities:
  • Develop and implement effective policies and procedures for daily hotel operations, ensuring seamless guest experiences.
  • Supervise a team of staff members, providing guidance and support to ensure exceptional customer service.
  • Conduct regular performance reviews to assess employee progress and growth opportunities.
  • Negotiate with suppliers to secure the best rates and services for hotel materials and supplies.
  • Foster strong relationships with clients by negotiating facility usage agreements that meet their needs.
  • Address customer complaints or concerns in a timely and professional manner, prioritizing resolution and satisfaction.
  • Collaborate with senior management to develop and implement business plans, driving revenue growth and operational efficiency.
  • Establish and manage work schedules to optimize staff productivity and coverage.
Requirements:
  • Minimum 2 years of experience in hotel operations or a related field.
  • Degree in Hospitality or a related field (College/CEGEP).
  • Excellent communication and leadership skills.
  • Ability to negotiate and build strong relationships with suppliers and clients.

Estimated Salary: $60,000 - $80,000 per year. Compensation may vary based on location and industry standards.



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