Hotel Receptionist Manager

1 day ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

Job Title: Hotel Receptionist Manager


About the Role:


We are seeking a highly skilled and customer-focused Hotel Receptionist Manager to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring seamless check-in and check-out experiences.


Key Responsibilities:



  • Manage the front desk operations, including registering arriving guests, assigning rooms, and handling room changes and cancellations.
  • Provide information on hotel facilities and services to guests, ensuring they have a comfortable and enjoyable stay.
  • Maintain accurate records of reservations, room assignments, and guest interactions.
  • Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
  • Assist guests with special needs and provide personalized support to ensure their stay is memorable.
  • Work collaboratively with colleagues to achieve excellent customer satisfaction ratings and maintain a high level of teamwork.

Requirements:


To be successful in this role, you will need:



  • A secondary (high) school graduation certificate, with experience an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A client-focused approach, with a strong commitment to providing exceptional customer service.
  • The ability to work in a fast-paced environment, with a focus on multitasking and prioritization.
  • Strong problem-solving skills, with the ability to resolve complaints and issues in a professional and courteous manner.
  • Familiarity with hotel operations and procedures, with the ability to adapt to changing circumstances.

Working Conditions:


This is a permanent position, working 35 hours per week. The salary for this role is approximately $45,000 per year, depending on location and experience.


What We Offer:


As a valued member of our team, you can expect:



  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment, with a focus on teamwork and employee satisfaction.
  • The chance to work in a dynamic and growing company, with opportunities for advancement and career growth.

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