Hotel Operations Director

2 days ago


Dawson Creek, Canada Ramada By Wyndham Dawson Creek Full time

We are seeking a seasoned Accommodations manager to oversee daily hotel operations at Ramada By Wyndham Dawson Creek.

Job Description:

This role is responsible for ensuring seamless guest experiences, managing staff performance, and fostering positive relationships with clients and suppliers.

Main Responsibilities:
  1. Policies and Procedures: Develop and implement effective policies and procedures for hotel operations, aligning with company standards.
  2. Staff Supervision: Lead and mentor a team of staff members, providing coaching and feedback to enhance their skills and performance.
  3. Performance Reviews: Conduct regular performance reviews to assess staff progress and provide opportunities for growth and development.
  4. Supplier Negotiations: Establish and maintain strong relationships with suppliers, negotiating favorable terms for materials and services.
  5. Client Relations: Build and maintain excellent relationships with clients, ensuring their needs are met and exceeded.
  6. Complaint Resolution: Address customer complaints promptly and fairly, resolving issues in a professional manner.
  7. Business Planning: Collaborate with senior management to develop and implement business plans that drive revenue growth and improve operational efficiency.
  8. Event Management: Oversee event planning and execution, ensuring smooth delivery and exceptional guest experiences.How to Apply:

    To be considered for this exciting opportunity, please submit your application through the provided channel. We look forward to reviewing your qualifications and experience.



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