Branch Operations Assistant

4 weeks ago


Oakville, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

Royal Bank of Canada is seeking a highly skilled Branch Operations Assistant to join their team in Oakville. As a key member of the branch operations team, you will provide exceptional support to clients and employees, ensuring seamless day-to-day operations.

Key Responsibilities
  • Process all branch cash transactions, including cheques, EFTs, and Bankwires, with accuracy and efficiency.
  • Prepare, review, and distribute branch and cage reports as assigned.
  • Manage the filing of all branch operations-related reports and documents, adhering to internal controls.
  • Approve account openings, reviewing documentation and scanning forms into the documentation workflow system.
  • Provide exceptional customer service, answering phones, and greeting clients.
  • Assist with opening mail from Canada Post, external couriers, and internal courier bags, distributing documents as per internal controls.
  • Support the branch management team with administrative functions, including order management, boardroom scheduling, and premises management.
Requirements
  • Meticulous attention to detail and excellent time management skills.
  • Exceptional written and verbal communication skills.
  • Strong Microsoft Office skills.
  • A professional approach to all situations, creating a positive working environment.
  • Ability to complete duties independently, seeking out own answers and solutions.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities.



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