Branch Manager

4 weeks ago

Oakville, Ontario, Canada Stephensons Rental Services Inc. Full time
About Us

Stephenson's Rental Services Inc. is a Canadian success story with over 70 years of experience and 750 employees. We're committed to expanding our team with diverse and talented individuals who share our values of Respect, Passion, Simplicity, Progressive Thinking, and a Family Focus.

Why We're Thriving

We're successful because we recognize the importance of our employees and invest in their growth through training, career development, and internal hiring. Over 25% of our staff have been with us for over 10 years, and we're proud to provide an unwavering commitment to becoming your destination employer.

How You'll Contribute

As our Branch Manager, you'll be responsible for managing the daily operations of our store branch location. Your key responsibilities will include:

  • Delivering exceptional customer service and leading a team of staff to achieve sales and budget targets.
  • Holding employees accountable for daily activities and addressing any employee and customer concerns.
  • Developing and using tools and metrics to analyze and report on the status of the business.
  • Developing and achieving annual budgets, authorizing expenditures, and ensuring daily cash deposits and control of petty cash.
  • Maintaining all inventory control documents to preserve the integrity of the Rental Management system.
  • Driving revenues and controlling costs while ensuring the delivery of exceptional service to all customers.
  • Maximizing the execution of sales opportunities generated from Territory Sales Consultants, marketing, and promotional initiatives.
  • Hiring, training, and developing staff, providing coaching to deliver optimum performance.
  • Being accountable for all stages of the employee cycle from recruitment to departure.
  • Leading staff development activities as part of succession and personal development planning.
  • Providing excellent written and verbal communication to all staff, peers, senior management, and customers.
  • Fostering an environment of open and professional communication by listening and actioning all requests.
  • Driving in-store merchandising initiatives, including pricing, inventory control, product placement, etc.
  • Ensuring all store documentation, invoices, and system information are accurate.
  • Monitoring disputes, monthly billing, overdue accounts, invoicing, etc.
  • Ensuring compliance with all policies and relevant government legislation.
  • Adhering to and promoting our Company Safety Policies, including wearing all required PPE.
  • Completing other duties as assigned.
What We're Looking For

We're seeking a highly skilled and experienced Branch Manager with:

  • A High School Diploma or equivalent.
  • A Post-Secondary Diploma or Degree preferred.
  • Minimum 2-5 years' experience in a Management or Leadership role, preferably within equipment rental, construction, home improvement, or related industries.
  • MS Office Suite experience and advanced computer literacy.
  • Strong leadership, organization, and communication skills.
  • Exceptional interpersonal, decision-making, and problem-solving skills with a focus on customer satisfaction.
  • Able to multi-task and work effectively in a fast-paced team environment.
  • A G Driver's License with a clean driver's abstract.
Helping YOU Win

We're committed to supporting your success through:

  • Competitive salary with quarterly bonus opportunities.
  • Paid time off.
  • Company laptop and cellphone.
  • Extended health, dental, and vision care after 3 months.
  • Life insurance and Company Pension.
  • Discounted gym membership and exclusive store discounts.
  • Internal career growth and development opportunities.

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