Financial Services Operations Supervisor

1 week ago


Oakville, Ontario, Canada Midwest BankCentre, Inc Full time
About This Role

As a Financial Services Operations Supervisor at Midwest BankCentre, Inc., you will play a crucial role in ensuring the smooth operation of our banking services. With a focus on customer satisfaction and financial security, you will be responsible for managing documents, information, and financial transactions in an organized and efficient manner.

Key Responsibilities
  • Manage risk by adhering to all policies and procedures, exercising sound judgment within established limits.
  • Ensure excellent customer service is provided, including handling escalated customer complaints.
  • Assist customers with alternative channels for completing banking transactions (ATM, Online Banking, Mobile Banking).
  • Maintain branch compliance through tasks such as monthly and quarterly teller drawer audits, alarm tests, fraud prevention training, ATM balancing, and local, state, and federal regulation training.
Requirements

To be successful in this role, you should have:

  • A High School Diploma (or equivalent)
  • A minimum of four years of experience in financial services
  • A minimum of two years of management experience
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong analytical and problem-solving skills
Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.

Why Join Our Team?

At Midwest BankCentre, we value diversity, equity, and inclusion. We are committed to creating a work environment that fosters growth, teamwork, and respect for all employees. If you are passionate about delivering exceptional customer service and contributing to our mission of helping regional communities thrive, we encourage you to apply.



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