Service Operations Manager

5 days ago

Joliette, Quebec, Canada Joliette Ford Lincoln Full time

Job Summary: We are seeking a highly skilled Service Manager to lead our Service Department at Joliette Ford Lincoln. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our service center, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities:

  • Administrative Management: Oversee the administrative tasks of the service department, including scheduling, inventory management, and personnel supervision.
  • Coaching and Training: Provide coaching and training to service advisors and technicians to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Department Supervision: Supervise and manage the service department team, including service advisors, technicians, and support staff.
  • Dispatching Work: Ensure that work is dispatched efficiently and effectively, minimizing downtime and maximizing productivity.
  • Follow-up on Repair and Services: Follow up with customers to ensure that their repair and service needs are met, and that they are satisfied with the work performed.
  • Hiring and Staff Management: Recruit, hire, and manage a team of service advisors and technicians, ensuring that they have the skills and knowledge needed to deliver exceptional customer service.
  • Implementation of Strategies: Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • Operations Planning and Management: Plan and manage the day-to-day operations of the service department, including scheduling, inventory management, and personnel supervision.
  • Optimization of Internal Processes: Continuously evaluate and improve internal processes to ensure that they are efficient, effective, and aligned with business objectives.

Requirements:

  • Experience: 10 years of experience as a Service Manager in a similar industry.

Education and Certifications:

  • Driver's License: Passenger Car Driver's License.
  • Softwares: SERTI - Admin, Microsoft Office - Outlook.

Working Conditions:

  • Business Hours: Monday to Friday, 8am to 5pm.
  • Competitive Compensation: Competitive salary and bonus structure.
  • Continual Training: Ongoing training and development opportunities.
  • Employee Benefits: Comprehensive benefits package, including dental insurance, disability insurance, and life insurance.
  • Free Parking: Free parking on site.
  • Performance Bonus: Performance-based bonus structure.
  • Sick Day Off Paid: Paid sick leave.

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