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Library Coordinator

1 month ago

Toronto, Ontario, Canada York University Full time
Job Title: Reference, Circulation and Programs Coordinator

Job Summary:

The Reference, Circulation and Programs Coordinator plays a vital role in supporting the Manager, Library Student Engagement, in coordinating the day-to-day operations of the Circulation and Reference Services area at Markham Library. This position is responsible for leading a team of staff in providing exceptional customer service to library users at the Markham Circulation and Reference Service Desk and through YUL virtual services.

Key Responsibilities:

  • Coordinate the activities of the Markham Library's circulation and reference services
  • Attend to relevant operational needs and liaise with other Markham Library staff and CCSD coordinators, supervisors, and managers
  • Collaborate with the Experiential Education Librarian to assist in the coordination of the experiential education program for students in the Markham Library
  • Act as a back-up for other Markham library coordinators, as required

Requirements:

  • Two years' experience in providing related front-line public service in a high-volume area
  • Some library public service and/or academic research experience preferred
  • Experience in providing customer service based on User Experience (UX) principles
  • One year staff coordination experience in a customer service environment

Skills and Qualifications:

  • Ability to maintain accurate records and work with data to compile reports
  • Ability to answer general, and arts, film, and/or communications-related enquiries clearly and concisely
  • Knowledge of User Experience (UX) and Experiential Education principles
  • Ability to troubleshoot and demonstrate the basic use of non-specialized digital equipment
  • Effective interpersonal skills and ability to develop and maintain effective working relationships across relevant areas of the university
  • Effective oral and written communication skills, including good presentation skills
  • Effective organizational skills, including setting priorities, multi-tasking, and working under pressure
  • Effective problem-solving skills and good judgement

Technical Requirements:

  • Intermediate level MS Office Word, Excel, and PowerPoint for preparing various documents, spreadsheets, and presentations
  • Knowledge and experience in using Web applications to create and maintain web pages