Technical Solutions Specialist

2 days ago


Toronto, Ontario, Canada Clarivate Full time

About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Clarivate. This is a full-time, permanent position with occasional travel requirements.

Job Summary

The successful candidate will be responsible for coordinating and delivering implementation projects for Ex Libris products. They will work closely with libraries and their stakeholders, including librarians, deans, and faculty members, to understand their workflows and determine how our solutions can best support their day-to-day activities.

Main Responsibilities

  • Coordinate, lead, and deliver implementation projects for Ex Libris products.
  • Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty.
  • Gather information from clients/stakeholders to determine their challenges and priorities.
  • Approach stakeholders' concerns in a professional, timely manner that strengthens relationships and fosters trust.
  • Seek to understand workflows and how our solutions can best support their day-to-day activities.
  • Ensure project success by leveraging strong organizational knowledge, excellent communication skills, and experience in software implementation.
  • Provide advice and support.

About You

To be successful in this role, you will need:

  • A Bachelor's degree or higher in a related field.
  • 5+ years of relevant experience.

Preferred Qualifications

It would be great if you also had:

  • A Master's degree in library/information sciences or a related technical field.
  • Experience working with Ex Libris or ProQuest products.
  • A background in library workflows and standards.
  • Customer service experience in library or other business/technical settings.

What We Offer

As a member of our team, you can expect:

  • A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development.

About Clarivate

Clarivate is an industry-leading provider of information services and analytics solutions. We help professionals and organizations make informed decisions through data-driven insights and innovative technologies.

Contact Information

Please submit your application through our website. We look forward to hearing from you



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