Corporate Receptionist
4 weeks ago
At Investment Planning Counsel, we are seeking a highly skilled Corporate Receptionist to join our team. As the primary point of contact for our clients and teams, you will embody our commitment to exceptional client service.
The role of the Corporate Receptionist is multifaceted, requiring a unique blend of administrative, communication, and interpersonal skills. Your primary responsibility will be to warmly welcome and assist clients entering our offices, ensuring they feel valued and comfortable.
Key responsibilities include:
- Meet and greet all clients in a kind, courteous, and professional manner as they enter the building, creating a warm and inviting experience.
- Manage all incoming calls to the corporate branch and transfer them to the appropriate teams.
- Respond to client inquiries via telephone, email, and in person in a professional and courteous manner.
- Organize catering and equipment for meetings and special events in the branch.
- Ensure users of the boardrooms are vacated in a timely manner for other users and follow through to ensure boardrooms are clean and tidy for the next users.
- Maintain confidentiality and discretion while dealing with clients and their information.
- Provide administrative support to the branch team and backup support to specialists.
Preferred qualifications for this role include:
- Minimum 2 years of experience in a receptionist/customer service role, preferably in a Financial Services firm.
- Post-secondary education degree in business, commerce, economics, or a related discipline is an asset.
- A genuine interest in developing professionally within the Financial Services industry and a willingness to complete industry-related courses.
- Ability to foster and maintain excellent relationships with clients, advisors, branch support staff, IPC Head Office team, and other key stakeholders.
- Excellent client service skills to anticipate client needs and follow up in a timely manner.
- Ability to multi-task, prioritize, and be comfortable working in a fast-paced environment.
- Intermediate knowledge of MS Office and Outlook.
- Ability to work from the office environment.
- Knowledge of French is an asset.
At Investment Planning Counsel, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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