Bilingual Receptionist, Workplace Operations

6 months ago

Ottawa, Canada Canadian Institute for Health Information Full time

**Category**
- Customer Service

**City**
- Ottawa, Ontario, Canada
- Bilingual Receptionist, Workplace Operations
- Who we are
- We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?- What you'll do
- 1. Operates the MS Teams virtual switchboard, directing all incoming calls to appropriate staff, as well as providing additional information when appropriate.- 3. Receives and announces visitors and delivery services.
- 4. Implements and maintains electronic processes in support of CIHI’s physical security, including registering all visitors, issuing and retrieving visitor and contractor access cards, ensuring applicable documents are signed and maintaining records in accordance with ISO audit requirements.
- 5. Provides support for Distribution Services with sorting and filing of incoming mail, including assisting with processing incoming cheques. Assists with mass mail-outs by preparing labels, preparing packages and other related tasks (as required)
- 6. Provides administrative support to the Corporate Administration team, such as scheduling meetings, drafting correspondence as well as data entry and validation.
- 7. Works closely with other receptionist(s) to ensure consistency and coverage between the Ottawa and Toronto Reception Desk.
- 8. Develops and maintains resource log, instruction book and contact lists for the Reception Desk.
- 9. Provides reception training to other employees providing temporary coverage.
- 10. Other related duties as required.
- What you'll bring to the table
- High school diploma, with additional post-secondary education in a related field preferred.
- 2 - 3 years related experience.
- Experience in using Microsoft 365 (e.g. Teams, Outlook, Word, Excel, PowerPoint) or other productivity software.
- Excellent data entry skills with keen sense of detail.
- Excellent communication and interpersonal skills with an aptitude for providing superior customer service.
- Strong organizational skills with ability to multi-task.
- Demonstrated professionalism at all times.
- Ability to work independently, seeking advice/support as appropriate.
- Fluency in both official languages is required.

Closing StatementEmployment Equity
- At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs._

Réceptionniste, Opérations en milieu de travail
- Notre organisation
- Notre organisation regroupe des leaders d'opinion de l'industrie qui sont passionnés par les données et veulent faire bouger les choses dans le domaine de la santé. À titre d'organisme autonome et sans but lucratif, nous collaborons avec nos partenaires pour fournir de l'information essentielle sur les systèmes de santé au pays, favorisant la prise de décisions éclairées qui visent à améliorer la santé des Canadiens. À titre d'employé de l'ICIS, vous jouerez un rôle déterminant dans l'évolution du système de santé canadien.

L'ICIS offrons un milieu de travail exceptionnel qui favorise la diversité, le respect, l'intégrité, la collaboration et l'innovation. Renseignexz-vous sur notre strategie sur l'équité, la diversité et l'inclusion et les efforts que nous déployons pour créer un environnmenent plus inclusif et accueillant en misant sur nos apprentissages, notre gouvernance et nos pratiques.

L'ICIS, sachant ce qui importe à ses employés, leur offre une gamme d'avantages, dont les suivants:

- une structure salariale concurrentielle
- un régime d'avantages sociaux flexible dès le premier jour de travail
- l'adhésion au régime de retraite HOOPP
- un programme de p

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