Technical Support Lead

2 days ago


Mississauga, Ontario, Canada Equip Exports Canada Inc. Full time
Job Description:

We are seeking a highly skilled Technical Support Lead to join our team at Equip Exports Canada Inc.

About the Role:

This is a permanent, full-time position with a salary of $60,000 - $80,000 per year, depending on experience, and 35 hours of work per week. The successful candidate will be responsible for leading a team of technical support analysts and providing expert technical assistance to users experiencing difficulties with computer systems.

The ideal candidate will have at least 1 year of experience in a similar role and possess excellent problem-solving skills, attention to detail, and strong communication skills. They will also be knowledgeable in areas such as JavaOS, networking software, and security protocols.

Key Responsibilities:
  • Lead a team of technical support analysts and provide guidance and training as needed
  • Provide expert technical assistance to users via phone, email, or in-person
  • Research and implement solutions to complex technical issues
  • Collect and maintain a log of problems and solutions for use by other technical support analysts
  • Participate in the redesign of applications and other software
Requirements:
  • Bachelor's degree in Computer Science or related field (not required but an asset)
  • At least 1 year of experience in a technical support role
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Knowledge of JavaOS, networking software, and security protocols
Benefits:
  • A competitive salary range of $60,000 - $80,000 per year
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous paid time off policy
  • Ongoing training and professional development opportunities


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