Technical Service Support Specialist

5 days ago


Vancouver, British Columbia, Canada Tesla Full time

Company Overview

Tesla is a pioneering electric vehicle brand dedicated to accelerating the world's transition to sustainable energy. Our team is passionate about delivering exceptional customer service and advancing cutting-edge EV technology.

Estimated Salary: $75,000 - $90,000 per year

Job Description

We are seeking a Technical Service Support Specialist to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support to our customers. This role demands a substantial degree of engagement with both customers and internal teams.

Main Responsibilities:

  • Provide prompt and professional service to customers via phone, email, or in-person
  • Assess technical issues and offer solutions over the phone when possible, escalating to a Service Manager as needed
  • Accurately document customer concerns and data into our Dealer Management System
  • Conduct transactions, guide customers through corrections, and summarize repair work performed
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers

Required Skills and Qualifications

To succeed in this role, you will need:

  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Ability to follow verbal and written instructions with meticulous attention to detail
  • Proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Valid driver's license required

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $75,000 - $90,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage

Location

This role is based at one of our locations in the United States. We are an equal opportunities employer and welcome applications from diverse candidates.



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