Senior Technical Support Specialist

4 hours ago


Vancouver, British Columbia, Canada KNG Technical Inc. Full time

KNG Technical Inc. is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team in Vancouver, BC.

About the Role:

This is a full-time position that requires travel up to 40% of the time, including overnight stays. The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with a strong ability to work autonomously and as part of a team.

Key Responsibilities:
  • Provide On-Site Support: Install, maintain, and relocate flow cytometry instrumentation for customers, including after-hours phone support and on-site support on weekends and holidays.
  • Support Marketing Initiatives: Assist with marketing efforts, exhibitions, and clinical trials, ensuring high-quality technical service bulletins are completed on assigned instruments within company guidelines and timelines.
  • Maintain Inventory: Properly manage car stock inventory, test equipment, tools, and technical data, including regular inventory counts and management.
  • Service Documentation: Complete service documentation as required, adhering to Quality and Regulatory requirements.
Requirements:
  • A minimum of 2 years of experience in a similar field service role within the biomedical industry.
  • Prior experience working with flow cytometry instruments, optics, lasers, pneumatics, and hydraulics/fluidics is highly desirable.
  • Knowledge of Windows and common Office programs (Word, Excel, PowerPoint) is essential.
  • A valid driver's license and willingness to travel to the US for training purposes are also required.
Estimated Salary Range:

$65,000 - $80,000 per year, depending on experience.



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