High-Performance Technical Support Specialist

3 days ago


Vancouver, British Columbia, Canada T2 Systems Full time

We are seeking a highly skilled Technical Support Specialist to join our team at T2 Systems. As a key member of our Product Support team, you will be responsible for providing exceptional customer support and resolving complex technical issues.

About the Role:

  • Address customer inquiries in a timely and efficient manner, maintaining warm interactions and delivering high-quality service.
  • Stay up-to-date with the latest product knowledge and training to effectively address customer issues.
  • Collaborate with customers and internal teams to identify and resolve technical problems.
  • Contribute to the development of comprehensive solutions and documentation to enhance customer experience.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Proven technical skills, including experience with software products, operating systems, and database management.
  • Excellent communication and problem-solving abilities.
  • Able to work independently and as part of a team.

What We Offer:

  • A competitive salary of $65,000 - $85,000 per annum, depending on location and experience.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.

Location: This role is open to candidates based in the United States.



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