Senior Technical Service Representative

14 hours ago


Vancouver, British Columbia, Canada KNG Technical Inc. Full time
Job Description

We are seeking a highly skilled Senior Technical Service Representative to join our team at KNG Technical Inc. This role is ideal for an individual with technical expertise and excellent communication skills, who can provide top-notch support to our customers.

About the Job:

  • Execute rapid response recovery processes to minimize device downtime and resolve issues effectively, keeping customers informed throughout the process.
  • Deliver technical services according to established departmental plans and budgets.
  • Maintain high productivity levels, customer satisfaction rates, and time-to-fix percentages as determined by the National Support Manager.
  • May require attendance at trade shows, customer seminars, and similar events.
  • Responsible for maintaining service agreements, billing customers accurately for services rendered and parts used.
  • Ensure timely and accurate entry of information into the service database, including customer details, correspondence, and device history records.
  • Control expenses through proper inventory management, good judgment in handling company property, and attention to costs in daily duties.

Qualifications:

  • Clinical lab, chemistry knowledge, and equivalent industry experience required.
  • A technical degree or equivalent with a medical electronics background preferred.
  • Windows and networking experience, along with solid knowledge of interfaces and relational databases, are also preferred.
  • A valid driver's license and good driving record are mandatory.
  • This role requires extended travel within Canada on short notice for extended periods.
  • Above-average verbal communication skills, interpersonal skills, and the ability to work well in teams are essential.
  • Exceptional organizational skills, customer focus, and a commitment to exceeding customer expectations are necessary.
  • Familiarity with Blood Glucose Testing meters is considered an asset.
  • Bilingualism in English and French languages is also an asset.

Estimated Salary Range:$60,000 - $80,000 per annum



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