IT Application Support Specialist

4 days ago

Calgary, Alberta, Canada Helical Pile Solutions Full time
Job Title: IT Application Support Analyst

We are seeking an experienced IT Application Support Analyst to join our team at Helical Pile Solutions. As a key member of our IT department, you will provide technical support and assistance to end-users, ensuring timely and effective resolution of IT-related issues.

Key Responsibilities:
  • Manage, optimize, and support Microsoft 365 applications and services, including configuring and customizing M365 tools, troubleshooting problems, and offering support and training to end-users.
  • Participate in projects to integrate M365 applications with other systems, ensure adherence to organizational policies, and drive ongoing improvements in the use of M365 technologies.
  • Support various business applications, including ERP systems, estimating tools, and field-related applications.
Requirements:
  • Post-secondary degree in Computer Science or a related field, or equivalent work experience.
  • At least 5 years of relevant experience in providing both business and technical application support to end-users.
  • Proficient in the M365 suite, with a strong focus on SharePoint Online, OneDrive, and Teams.
  • Familiarity with ERP systems, preferably Explorer Eclipse.
  • Experience with estimating and field-related software, such as Bid2Win, Heavy Job, and HCSS, is preferred.
  • Knowledge of mobile device platforms (e.g., iOS, Android) and mobile device management (MDM) concepts.
  • Experience with remote support tools and ticketing systems is advantageous.
Desired Skills and Experience:
  • Microsoft IT certifications are a plus.
  • Experience with Microsoft PowerShell is beneficial.
  • Knowledge of integration methods and tools for M365.
  • Familiarity with ITIL or other service management frameworks is advantageous.
What We Offer:
  • Extended Healthcare Plan (Medical, Disability, and Dental)
  • Health and Wellness spending account
  • Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Training & Development
  • Employee Assistance Program - Counseling

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