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Application Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering world-class support to our clients who utilize the NuORDER by Lightspeed B2B platform.
Key Responsibilities:
- Provide exceptional customer service and support to clients via chat, phone, and email.
- Manage a high volume of incoming customer tickets and resolve issues in a timely and efficient manner.
- Develop in-depth knowledge of the NuORDER system and its features to effectively troubleshoot and resolve client issues.
- Collaborate with internal teams to ensure seamless support and resolution of client issues.
- Continuously improve processes and procedures to enhance the overall customer experience.
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a B2B or SaaS environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and technical skills, with experience in data analysis and problem-solving.
- BA/BS degree or equivalent experience.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A comprehensive benefits package, including health insurance, paid time off, and flexible working arrangements.
- The chance to work with a leading B2B platform and make a real impact on our clients' businesses.