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IT Support Specialist

2 months ago

Calgary, Alberta, Canada Pure IT Full time
About Pure IT

We are a leading provider of IT services, dedicated to delivering exceptional technical expertise and problem-solving capabilities to our clients.

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical services team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Maintain user uptime and computing experience through remote and onsite maintenance
  • Problem solve IT-related issues, determining solutions and maintaining contact with clients during the resolution process
  • Analyze client IT requirements and work with Solutions Architects to deliver appropriate on-premises and/or cloud-based solutions
  • Installation, maintenance, and support of desktop systems, notebooks, tablets, printers, network equipment, etc.
  • Maintenance and support of Windows Servers
  • Audit and document client IT environment, equipment, software, processes, and procedures
  • Ability to work after hours or on weekends when required
  • Strong planning, organizing, and time management skills with excellent attention to detail
  • A valid driver's license and transportation
Requirements:
  • Microsoft Certified Professional (Required or must be actively working towards this certification)
  • Technical diploma or degree
  • Windows Servers
  • Microsoft Exchange Server
  • Windows Clients – Windows 7/8/10
  • Microsoft 365 Administration
  • Firewall Administration and deployment
  • Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies, and VLAN, etc.)
  • Remote Desktop Services (Terminal Services)
  • Active Directory, Group Policy, DNS, DHCP
Preferred Qualifications:
  • SharePoint Services
  • Microsoft SQL Server
  • Network Management systems
  • Microsoft Azure
  • Microsoft 365
What We Offer:

We offer an attractive compensation package, including salary, benefits package including health, dental, life insurance, disability, vacation, and personal days.