Insurance Case Coordinator

2 weeks ago


Montreal, Quebec, Canada Manulife Full time
Job Description

The Opportunity

We are seeking a highly skilled and detail-oriented Insurance Case Coordinator to join our team at Manulife. As a key member of our operations team, you will play a critical role in ensuring the smooth processing of new business and in-force insurance applications.

Scope (Dimensions & Organizational Impact):

This position is responsible for coordinating the processing of insurance applications, working closely with advisors, and ensuring that all necessary documentation is complete and accurate. Your attention to detail and organizational skills will be essential in meeting our service standards and delivering exceptional customer service.

Key Accountabilities:

  • Build relationships with advisors and provide exceptional customer service
  • Ensure accurate and timely processing of new business and in-force applications
  • Proactively identify and resolve any issues or discrepancies in applications
  • Collaborate with internal teams to resolve complex service issues
  • Maintain accurate and up-to-date case notes and records

Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Proven customer service experience
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A commitment to diversity, equity, and inclusion

About Manulife:

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We offer a wide range of financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Commitment to Diversity, Equity, and Inclusion:

We are committed to creating an inclusive workplace where everyone thrives. We foster a culture of diversity, equity, and inclusion, and we invite you to join us in our mission to build a business that benefits all stakeholders and has a positive social and environmental impact.



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