ITSM Specialist

7 days ago

Toronto, Ontario, Canada Maarut Inc Full time
Job Title: ITSM Specialist - Intermediate

Job Description:

As an ITSM Specialist - Intermediate at Maarut Inc, you will play a crucial role in ensuring the smooth operation of our IT services. Your primary responsibility will be to manage and support the IT service management processes, ensuring that they are aligned with our business goals and objectives.

Key Responsibilities:

  • Ensure that operational support requests are assigned and actioned in compliance with service level targets.
  • Review queue manager processes to ensure they are functioning to target levels.
  • Ensure incident tickets are cleared and ensure completeness of information.
  • Support basic triage role and ensure tickets are assigned to Tier 3 specialists.
  • Monitor tickets to ensure compliance with service level targets.
  • Review reporting and metrics to ensure SLA is met on closing/resolving tickets.
  • Provide reports on current status of assigned tickets.
  • Provide historical reports on volume performance trends, etc.

Requirements:

Experience and Skill Set Requirements:

Must Haves:

  • Experience with middleware application suite such as IBM WebSphere Application Server/NDM/Liberty, IBM DataPower, Deployment Automation, Middleware Monitoring tools e.g. ITCAM, Cloud technology including Kubernetes/Ansible.
  • Experience with ITIL Incident Management process.
  • Experience with ITIL Change Management process.
  • Experience with Remedy/eSMT or other service management tools.
  • Experience with reporting tools and data visualization e.g. PowerBI.
  • Demonstrate strong communication and problem-solving skills.
  • Experience with standard MS office suite.
  • Demonstrate initiative and responsiveness.

Skill Set Requirements:

General Project Management and Communications Skills:

  • Demonstrated experience with setting up workshops with business users.
  • Demonstrate strong communication, facilitation, negotiation, consensus building, and problem-solving skills.
  • Demonstrated experience with planning and implementation of releases.
  • Demonstrated experience with developing project plans.
  • Experience with project change management.
  • Experience working in communications or organizational development role.

Operations Support and Service Management Skills:

  • Demonstrated experience with operations and service management on large IT platforms.
  • Experience with service management analytics and reporting tools.
  • In-depth knowledge of SDLC and DevOps processes and tools.
  • Extensive Client Relationship Management experience.

Architecture, Implementation & Integration:

  • 10+ years of experience in the development of internet/intranet applications of enterprise-wide large, medium or small size, multi-platform, n-tier, multi-component applications.
  • 10+ years of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere process server, WebSphere Application Server, and Oracle DB.
  • Demonstrated competency and experience with the Zachman framework.
  • Demonstrated knowledge and experience with business/information/application/technology/security architectures with enterprise architecture.
  • Demonstrated experience with AODA.

Enterprise Security Solution & Java Application Development:

  • 3+ years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP), microservices, SOA, ESB, Single Sign On, Identity Access Management, Omni-channel design, J2EE, and J2EE security.
  • Demonstrated experience with providing application and security architecture for complex enterprise-wide projects.

Public Sector Experience:

  • Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset.

  • ITSM Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    Job SummaryWe are seeking an experienced ITSM Specialist to join our team at Maarut Inc. The successful candidate will be responsible for managing operational support queues, ensuring compliance with service level targets, and providing support for the larger SUS team in hosting and supporting 200 Java applications.Key ResponsibilitiesManage operational...

  • ITSM Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    Job SummaryWe are seeking an experienced ITSM Specialist to join our team at Maarut Inc. The successful candidate will be responsible for managing operational support queues, ensuring compliance with service level targets, and providing support for the larger SUS team in hosting and supporting 200 Java applications.Key ResponsibilitiesManage operational...

  • ServiceNow Developer for ITSM and ITOM

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate ServiceNow DeveloperWe are seeking an experienced Intermediate ServiceNow Developer to join our team at S.i. Systèmes. As a key member of our team, you will be responsible for implementing and administering new modules for ITSM, ITOM, and ITAM for a healthcare client.Job Summary:The successful candidate will perform regular platform...

  • ServiceNow Developer for ITSM and ITOM

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate ServiceNow DeveloperWe are seeking an experienced Intermediate ServiceNow Developer to join our team at S.i. Systèmes. As a key member of our team, you will be responsible for implementing and administering new modules for ITSM, ITOM, and ITAM for a healthcare client.Job Summary:The successful candidate will perform regular platform...

  • IT Infrastructure Specialist-BMC ITSM

    2 weeks ago

    Toronto, Ontario, Canada Flexstaf IT Full time

    Clearance Requirement: SecretMust HaveKey Responsibilities:Provide systems administration and systems operations support, including setting up user access, user profiles, backup, and recovery, and day-to-day computer systems operations.Perform software upgrades and apply patches.Provide customer interface to ensure requested changes are implemented.Monitor...

  • ITSM Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    Job DescriptionOperational Support and Service Management:Ensure that operational support requests are assigned and actioned in compliance with service level targets, leveraging expertise in middleware application suites such as IBM WebSphere Application Server/NDM/Liberty, IBM DataPower, and Deployment Automation.Review queue manager processes to ensure...

  • ITSM Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    Job DescriptionOperational Support and Service Management:Ensure that operational support requests are assigned and actioned in compliance with service level targets, leveraging expertise in middleware application suites such as IBM WebSphere Application Server/NDM/Liberty, IBM DataPower, and Deployment Automation.Review queue manager processes to ensure...

  • IT Service Management Specialist

    1 month ago

    Old Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an ITSM Specialist to join our team at Teranet. As an ITSM Specialist, you will play a key role in coordinating all activities related to IT Service Management processes, ensuring that our systems meet contractual obligations for performance and uptime.Key ResponsibilitiesCoordinate IT Service Management processes, including...

  • IT Service Management Specialist

    1 month ago

    Old Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an ITSM Specialist to join our team at Teranet. As an ITSM Specialist, you will play a key role in coordinating all activities related to IT Service Management processes, ensuring that our systems meet contractual obligations for performance and uptime.Key ResponsibilitiesCoordinate IT Service Management processes, including...

  • Senior IT Service Management Specialist

    1 day ago

    Toronto, Ontario, Canada Global Pharma Tek Full time

    Job DescriptionGlobal Pharma Tek is seeking a highly skilled Senior IT Service Management Specialist to join its team.The ideal candidate will have experience in IT Service Management (ITSM) processes, with a strong understanding of ITIL frameworks and principles.Key Responsibilities:Develop and implement ITSM processes to improve service quality and...

  • IT Service Management Specialist

    2 months ago

    Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an ITSM Specialist to join our team at Teranet. As a key member of our IT department, you will play a critical role in coordinating all activities related to our core IT Service Management processes. Your primary focus will be on ensuring that our systems perform optimally and meet our contractual obligations for uptime.Key...

  • IT Service Management Specialist

    2 months ago

    Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an ITSM Specialist to join our team at Teranet. As a key member of our IT department, you will play a critical role in coordinating all activities related to our core IT Service Management processes. Your primary focus will be on ensuring that our systems perform optimally and meet our contractual obligations for uptime.Key...

  • ServiceNow CMDB Specialist

    1 month ago

    Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

    ServiceNow CMDB SpecialistAbout the RoleWe are seeking a highly skilled ServiceNow CMDB Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow Configuration Management Database (CMDB) solution.Key...

  • ServiceNow CMDB Specialist

    2 months ago

    Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

    ServiceNow CMDB SpecialistAbout the RoleWe are seeking a highly skilled ServiceNow CMDB Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow Configuration Management (CMDB) solution.Key ResponsibilitiesCollaborate...

  • ServiceNow CMDB Specialist

    1 month ago

    Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

    ServiceNow CMDB SpecialistAbout the RoleWe are seeking a highly skilled ServiceNow CMDB Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow Configuration Management Database (CMDB) solution.Key...

  • ServiceNow CMDB Specialist

    2 months ago

    Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

    ServiceNow CMDB SpecialistAbout the RoleWe are seeking a highly skilled ServiceNow CMDB Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow Configuration Management (CMDB) solution.Key ResponsibilitiesCollaborate...

  • Intermediate ServiceNow Developer to implement and administer new modules for ITSM, ITOM, ITAM for a healthcare client

    2 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada S.i. Systems Full time

    Our valued healthcare client is seeking an Intermediate ServiceNow Developer to implement and administer new modules for ITSM, ITOM, ITAM for a healthcare client!Initial 4-month contract with possibility of extension. 7.25 hours per day, Monday to Friday. Candidates with the ability to work hybrid in North York, ON will be prioritized however 100% remote...

  • IT Service Management Specialist

    2 months ago

    Old Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an IT Service Management Specialist to join our team at Teranet. As an ITSM Specialist, you will play a key role in coordinating all activities related to IT Service Management processes, ensuring that our systems meet contractual obligations for performance and uptime.Key ResponsibilitiesCoordinate IT Service Management...

  • IT Service Management Specialist

    2 months ago

    Old Toronto, Ontario, Canada Teranet Full time

    About the RoleWe are seeking an IT Service Management Specialist to join our team at Teranet. As an ITSM Specialist, you will play a key role in coordinating all activities related to IT Service Management processes, ensuring that our systems meet contractual obligations for performance and uptime.Key ResponsibilitiesCoordinate IT Service Management...

  • IT Service Management Specialist

    2 months ago

    Old Toronto, Ontario, Canada Teranet Full time

    About the RoleTeranet is seeking an ITSM Specialist to coordinate IT Service Management processes and ensure seamless service delivery. The ideal candidate will have experience with ITIL best practices, ServiceNow ITSM tool suite, and excellent interpersonal skills.Key ResponsibilitiesCoordinate Change Management activities, prepare for weekly CAB meetings,...