IT Service Management Specialist

2 weeks ago


Toronto, Ontario, Canada Foilcon Full time

Foilocn seeks an experienced IT Service Management Specialist to join its team. As a key member of our operations team, you will be responsible for developing and maintaining ITSM processes and standards in alignment with OPS GO ITS Standards.

About the Role

This onsite role requires three days in office per week. You will collaborate with internal and external partners to improve, maintain, and develop processes and guides.

Key Responsibilities
  • Develop and update Branch ITSM Process Guides in accordance with OPS GO ITS Standards
  • Collaborate with internal and external stakeholders to improve/maintain/develop processes and/or guides
  • Contribute to day-to-day process steps as required
Required Skills and Qualifications
  • ITSM knowledge for multiple processes (Incident, Service Request, Change Management)
  • Experience developing processes and documentation
  • Experience collaborating with internal and external stakeholders
Salary

The estimated annual salary for this position is $80,000 - $110,000, depending on location and experience.

About Foilocn

Foilocn is a leading company in the industry, committed to delivering high-quality services to its clients. We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package.



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