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Senior IT Service Management Specialist

1 month ago

Toronto, Ontario, Canada Spirit Omega Inc. Full time

Company Overview

Spirit Omega Inc. is a dynamic organization committed to innovation and excellence in the field of remote service management.

Job Summary

We are seeking an experienced Senior IT Service Management Specialist to join our team as a change and release manager. This is a 3-month contract position, working remotely, with a competitive salary of $80,000 - $120,000 per year, depending on experience.

Key Responsibilities

  • Drive process enhancements to increase the speed of changes released into the environment while reducing manual tasks and maintaining stability.
  • Manage ITIL-based change management processes and procedures.
  • Facilitate Change Advisory Board (CAB) meetings.
  • Develop and deliver effective communication plans to inform stakeholders about high-impact changes.
  • Provide support coverage during winter holiday downtime.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience in IT Change & Release management, preferably in a consulting or contractor role.
  • Strong understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
  • Experience with ServiceNow ITSM tools and platforms.
  • Strong analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
  • Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

About Us

Spirit Omega Inc. is an equal opportunities employer committed to diversity and inclusion. We welcome applications from individuals with diverse backgrounds and experiences.