IT Operations Specialist

4 weeks ago


Toronto, Ontario, Canada Interac Corp. Full time

IT Operations Specialist

At Interac Corp., we strive to deliver innovative products and solutions that empower Canadians to take control of their finances. Our team is dedicated to shaping the future of the digital economy in Canada.

We are seeking an IT Operations Specialist to join our team. This role will be responsible for ensuring the successful transition of projects, new products, and new functionality from Build into Operate state.

The IT Operations Specialist will work closely with the IT Operations team to ensure that the organization has the necessary people, processes, tools, and measurements in place to support mission-critical payment services.

This role will involve aligning with project stakeholders to provide effective project delivery governance in a time-sensitive, fast-paced environment. The IT Operations Specialist will be responsible for defining and enforcing Enterprise Operational Readiness requirements, facilitating and reviewing project artifacts, and ensuring adherence to established standards throughout the Operational Readiness process.

Key Responsibilities:

  • Defining and enforcing Enterprise Operational Readiness requirements
  • Facilitating and reviewing project artifacts
  • Ensuring adherence to established standards throughout the Operational Readiness process
  • Effectively communicating with stakeholders
  • Managing risks
  • Providing training
  • Evaluating tools
  • Designing workflows for operating models
  • Supporting continual improvement initiatives

Requirements:

  • Excellent communication skills
  • Minimum 5 years of experience in enterprise IT service delivery operations
  • 3+ years of experience with ITSM workflows (ServiceNow or equivalent)
  • Technical knowledge of computer architectures, cloud technologies, and payment systems
  • Project management skills
  • Customer service skills
  • Analytical skills
  • Collaboration and training skills
  • Risk management skills
  • Process improvement skills

How We Work:

We value exceptional people who are passionate about their work. Our culture encourages excellence and rewards contributions. We offer a dynamic work environment, competitive compensation, and a range of benefits and perks.



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