Senior IT Service Management Specialist

2 weeks ago


Toronto, Ontario, Canada Global Pharma Tek Full time
Job Description

Global Pharma Tek is seeking a highly skilled Senior IT Service Management Specialist to join its team.

The ideal candidate will have experience in IT Service Management (ITSM) processes, with a strong understanding of ITIL frameworks and principles.

Key Responsibilities:

  • Develop and implement ITSM processes to improve service quality and efficiency.
  • Collaborate with cross-functional teams to ensure alignment with business objectives.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with stakeholders to ensure understanding of ITSM processes.

Requirements:

  • ITIL Foundation certification.
  • Minimum 5 years of experience in ITSM.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Working Environment:

Global Pharma Tek offers a dynamic and collaborative work environment, with opportunities for professional growth and development.

The successful candidate will be based in Toronto, ON, with a hybrid work arrangement.



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