Senior IT Service Management Specialist
2 weeks ago
Global Pharma Tek is seeking a highly skilled Senior IT Service Management Specialist to join its team.
The ideal candidate will have experience in IT Service Management (ITSM) processes, with a strong understanding of ITIL frameworks and principles.
Key Responsibilities:
- Develop and implement ITSM processes to improve service quality and efficiency.
- Collaborate with cross-functional teams to ensure alignment with business objectives.
- Analyze data to identify trends and areas for improvement.
- Communicate effectively with stakeholders to ensure understanding of ITSM processes.
Requirements:
- ITIL Foundation certification.
- Minimum 5 years of experience in ITSM.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Working Environment:
Global Pharma Tek offers a dynamic and collaborative work environment, with opportunities for professional growth and development.
The successful candidate will be based in Toronto, ON, with a hybrid work arrangement.
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