Service Management Change Specialist
4 weeks ago
Job Title: Service Management Change Specialist
Company Overview: Spirit Omega Inc. is seeking a highly skilled Service Management Change Specialist to join our team.
Key Responsibilities:
- Drive the enhancement of change management process to increase speed of changes released into the environment while reducing manual tasks and maintaining stability.
- Manage ITIL-based change management processes and procedures.
- Facilitate Change Advisory Board (CAB) meetings.
- Develop and deliver effective communication plans to inform stakeholders about high-impact changes.
- Provide support coverage during winter holiday downtime.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in IT Change & Release management, preferably in a consulting or contractor role.
- Strong understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
- Experience with ServiceNow ITSM tools and platforms.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
About Us: Spirit Omega Inc. is committed to a diverse and inclusive workplace. We welcome applications from anyone who shares our values and has the skills and knowledge to productively engage with diverse communities.
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