Service Management Change Specialist

4 weeks ago


Toronto, Ontario, Canada Spirit Omega Inc. Full time

Job Title: Service Management Change Specialist

Company Overview: Spirit Omega Inc. is seeking a highly skilled Service Management Change Specialist to join our team.

Key Responsibilities:

  • Drive the enhancement of change management process to increase speed of changes released into the environment while reducing manual tasks and maintaining stability.
  • Manage ITIL-based change management processes and procedures.
  • Facilitate Change Advisory Board (CAB) meetings.
  • Develop and deliver effective communication plans to inform stakeholders about high-impact changes.
  • Provide support coverage during winter holiday downtime.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in IT Change & Release management, preferably in a consulting or contractor role.
  • Strong understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
  • Experience with ServiceNow ITSM tools and platforms.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.

About Us: Spirit Omega Inc. is committed to a diverse and inclusive workplace. We welcome applications from anyone who shares our values and has the skills and knowledge to productively engage with diverse communities.



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