Front Desk Representative
1 week ago
As a Front Desk Representative, you will play a pivotal role in representing our brand and ensuring guest satisfaction. Your primary responsibility will be to ensure a smooth and pleasant check-in and check-out process, providing exceptional customer service and assisting guests with inquiries and requests.
Key Responsibilities:
* Greet guests upon arrival and provide a warm welcome.
* Handle check-in and check-out procedures efficiently and accurately.
* Manage reservations and respond to guest inquiries.
* Address guest concerns or complaints with professionalism and urgency.
* Process payments and maintain accurate records of transactions.
* Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
* Maintain cleanliness and organization of the front desk area.
* Assist with administrative tasks as needed.
Requirements:
* High school diploma or equivalent; additional education in hospitality or related field is a plus.
* Strong communication and interpersonal skills.
* Ability to handle multiple tasks in a fast-paced environment.
* Proficient in computer systems and reservation software.
* Excellent problem-solving skills and attention to detail.
Benefits:
* Competitive salary and performance-based bonuses.
* Health, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and growth.
* Creative and collaborative work environment.
At Fresh Form Draft, we are committed to providing our guests with an exceptional experience. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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